Combating skepticism with strategy: Why independent agents can’t afford to wait on AI
Industry analyst Dale Steinke finds that agencies that have fully embraced digital are growing 70% faster than their more tech-cautious counterparts. So what’s holding them back? Dale Steinke has witnessed the insurance industry’s digital evolution from the front lines. As director of Agent for the Future Advisor, an information and analytics resource consultancy supported by […]
Roger Sitkins on the great talent imbalance crisis
Independent insurance agencies don’t have enough people serving high-revenue generating accounts and have too many professionals on low-performing parts of the business. How do agencies truly ‘right-size?’ Roger Sitkins has spent four decades consulting with independent insurance agencies. He’s discovered something about the state of insurance agency staffing that might make even the most aggressive […]
A call to lead: MMA’s Tinsley English on closing insurance’s gender gap
A veteran insurance executive turns a stark gender disparity—women make up 60% of the workforce but only 20% of leadership—into a movement to prepare the next generation before 400,000 professionals retire With two decades handling client crises for a variety of major insurance agencies, Tinsley English should have been sleeping soundly as she was about […]
The hidden risks of self-funded health plans: a stark warning at ReSource Pro Summit
Frank Pennachio has a sobering assessment of what he dubbed “the greatest opportunity in the entire insurance landscape.” He was referring to self-funded health plans. But these rising stars of the insurance universe are not, he would have you know, “opportunities” for the reasons most agents have been led to think. They are, in fact, […]
The rising tide of E&S insurance: the market’s essential bridge
Because standard markets retreat from complex risks, E&S insurers deliver flexibility, speed and specialized solutions for an increasingly unpredictable world. Here’s how this segment is staying ahead of the threats. As someone who has dedicated over two decades to the excess and surplus (E&S) lines market, I’ve seen firsthand its remarkable growth and evolution. […]
It’s never about the system: Qualitas’ Gustavo Guadalupe on how insurers can be tech companies
Insurers have access to the deepest analytics sets. So shouldn’t they be taking the lead on digital transformation? Gustavo Guadalupe became the entire IT department of a Buenos Aires insurance company at just 19-years- old. Almost three decades into an expected career in insurance and technology, the chief information officer of Qualitas Insurance is […]
Raising up generational talent: the changing face of insurance recruitment
Insurance has long struggled with an image problem among young professionals. When compared to tech startups, law, medicine or finance, insurance as a place to build a career is largely invisible to them. At the ReSource Pro Summit 2025 “Raising Up Generational Talent” panel, moderated by Michael Angelina of St. Joseph’s University, this reality was […]
From ‘why not me?’ to ‘why not us?‘: Deb Smallwood’s mission to close insurance’s persistent gender gap
Women comprise about 60% of the insurance workforce generally; but they make up a mere 23% of executive positions at carriers. Is ‘SelfPowerment’ the answer to the imbalance? Deb Smallwood has spent a career in insurance building technical resources and companies, and championing the careers of other women in the industry. Like her, many […]
MGAs represent the new entrepreneurs and advanced tech guard in insurance. What’s changed?
InsurTech NY’s David Gritz is both a keen observer and a sharp director of MGAs’ new identity Managing General Agencies (MGAs) have been players in the insurance industry for nearly a century. But their more aggressive entrepreneurial spirit and pursuit of technological advances and uses for artificial intelligence sets them apart. As noted in the […]
Insurance in 2035
